- Sign in to the Zoom desktop app.

- Click the Fax tab.


- In the navigation menu, click from the following tabs to navigate Online Fax:
- Inbox

- Follow up

- Sent

- Drafts

- Deleted

- Inbox
View the Inbox tab
- Access the Inbox tab on the Zoom desktop app.

- View the following information in the inbox:
- From: Displays the name and/or number of the sender.
Note: Phone numbers and location are only displayed for external contacts. - To: Displays the name and/or number where the fax was sent.
- Attachment: Displays the PDF file type and number of pages. Clicking the fax will display the PDF details, where you can download, zoom in/out, share, or edit the PDF.
Note: Hover your cursor over the attachment to view a preview of the PDF. - Time: Displays the date and time the fax was received in the inbox.
- From: Displays the name and/or number of the sender.
- Hover your cursor over the fax you want to manage, then click from the following actions:
- Click the download button
to download the fax. After the fax downloads, click the folder icon
to view the fax PDF. - Click the ellipsis
to see the following quick-actions: Note: These actions will depend on whether you sent or received the fax.
- Phone call
: Call the contact. - Send text messages
: Send the contact a text message. - Mark as read /Mark as unread
: Mark the fax as read/unread. - Copy number
: Copy the contact number. - Delete
: Delete the fax.
- Phone call
- Click the download button
View fax details
- Access the Inbox tab on the Zoom desktop app.
- Click a fax you want to view.
The fax details will be displayed. - With the fax fully open, use the following Actions available next to the contact information:
- To the right of the contact's phone number, click the copy icon
to copy the number. - Click the phone icon
to call the contact number. - Click the message icon
to send the contact number a message.
- To the right of the contact's phone number, click the copy icon
- With the fax fully open, use the following available actions above the fax body:
Note: These actions will depend on whether you sent or received the fax.
- Download
: Download the fax. Note: You can also hover your cursor over the fax preview and click the download icon
to download the PDF. - Mark as unread
: Mark the fax as unread. - Mark as Follow up
: Mark the faxes as a follow-up. - Delete
: Delete the fax.
- Download
- Under the fax body, use the toolbar to scroll through pages and zoom in/out.
How to send fax:
Note: You cannot create a fax without a direct number. Please reach out to your admin.
- Access Online Fax on the Zoom desktop app.
- In the top-right corner of the left navigation menu, click the add button
. A pop-up window will appear. - In the window, enter the information for the fax:
- To: Select a contact or enter a fax number. After adding the contact or phone number, press Enter.
Note: You can add up to 50 recipients. - From: Click the dropdown and select the fax number you want to send the fax from.
- Attachment: Click to upload or drop a local file.
Note: The acceptable file format is PDF, up to 50 MB.- Use the six dots
by each attachment to change the attachment order. - To the right of an attachment, click the
icon to remove the attachment.
- Use the six dots
- To: Select a contact or enter a fax number. After adding the contact or phone number, press Enter.
- (Optional) In the bottom-left corner, click Save as draft.
The fax will be saved as a draft. - Click Send.