1. Sign in to the Zoom desktop app.

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AI-generated content may be incorrect.

  1. Click the Fax tab.

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AI-generated content may be incorrect.

A screenshot of a computer

AI-generated content may be incorrect.

  1. In the navigation menu, click from the following tabs to navigate Online Fax:
    • Inbox 
    • Follow up 
    • Sent 
    • Drafts 
    • Deleted 

 

 

View the Inbox tab

  1. Access the Inbox tab on the Zoom desktop app.

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AI-generated content may be incorrect.

  1. View the following information in the inbox:
    • From: Displays the name and/or number of the sender.
      Note: Phone numbers and location are only displayed for external contacts.
    • To: Displays the name and/or number where the fax was sent.
    • Attachment: Displays the PDF file type and number of pages. Clicking the fax will display the PDF details, where you can download, zoom in/out, share, or edit the PDF.
      Note: Hover your cursor over the attachment to view a preview of the PDF.
    • Time: Displays the date and time the fax was received in the inbox.
  2. Hover your cursor over the fax you want to manage, then click from the following actions:
    • Click the download button to download the fax. After the fax downloads, click the folder icon  to view the fax PDF.
    • Click the ellipsis to see the following quick-actions: Note: These actions will depend on whether you sent or received the fax.
       
      • Phone call : Call the contact.
      • Send text messages : Send the contact a text message.
      • Mark as read /Mark as unread : Mark the fax as read/unread.
      • Copy number : Copy the contact number.
      • Delete : Delete the fax.

View fax details

  1. Access the Inbox tab on the Zoom desktop app.
  2. Click a fax you want to view.
     The fax details will be displayed.
  3. With the fax fully open, use the following Actions available next to the contact information:
    • To the right of the contact's phone number, click the copy icon  to copy the number.
    • Click the phone icon  to call the contact number.
    • Click the message icon  to send the contact number a message.
  4. With the fax fully open, use the following available actions above the fax body:
    Note: These actions will depend on whether you sent or received the fax.
     
    • Download : Download the fax. Note: You can also hover your cursor over the fax preview and click the download icon  to download the PDF.
    • Mark as unread : Mark the fax as unread.
    • Mark as Follow up : Mark the faxes as a follow-up.
    • Delete : Delete the fax.
  5. Under the fax body, use the toolbar to scroll through pages and zoom in/out.

How to send fax:

Note: You cannot create a fax without a direct number. Please reach out to your admin.

  1. Access Online Fax on the Zoom desktop app.
  2. In the top-right corner of the left navigation menu, click the add button . A pop-up window will appear.
  3. In the window, enter the information for the fax:
    • To: Select a contact or enter a fax number. After adding the contact or phone number, press Enter.
      Note: You can add up to 50 recipients.
    • From: Click the dropdown and select the fax number you want to send the fax from.
    • Attachment: Click to upload or drop a local file.
      Note: The acceptable file format is PDF, up to 50 MB.
      • Use the six dots  by each attachment to change the attachment order.
      • To the right of an attachment, click the  icon to remove the attachment.
  4. (Optional) In the bottom-left corner, click Save as draft.
    The fax will be saved as a draft.
  5. Click Send.