A Jamf Remote Assist session can be started as an attended or unattended session.

  • Attended session—

    If the user is logged in to their computer, the remote session starts as an attended screen sharing session. The user is notified that a screen sharing session is about to begin and they can Accept or Decline. The Jamf Remote Assist session cannot start if the user declines or ignores the prompt. The session opens in a new browser tab with a spinning wait cursor shown. The administrator is prompted for a set of local account credentials.

  • Unattended session—If the user is not logged in to their computer, the remote session starts as an unattended session. No action is needed from the user.
Requirements

  • Jamf Remote Assist enabled in Jamf Pro

  • macOS 11 or later

  • Web browser pop-ups are enabled

  • End user computer must allow screenshots and screen recording

  • The following Jamf Pro user account privileges:

    CategoryPrivilege

    Jamf Pro Server Objects

    Computers (Read/Update)

    Jamf Pro Server Actions

    Start Remote Assist Session

  • Apple Remote Desktop must be enabled for unattended sessions

    For more information on enabling Apple Remote Desktop, see Enable Remote Desktop from the Apple Developer website.

Note: 

Jamf Remote Assist sessions may quit unexpectedly when using Google Chrome. If this occurs, try starting the session again or try a different web browser.

  1. In Jamf Pro, click Computers  in the sidebar.
  2. Perform a simple or advanced computer search.

    For more information, see Simple Computer Searches or Advanced Computer Searches.

  3. Select the computer you want to start a remote session with.

    If you performed a simple search for an item other than computers, you must click Expand next to an item to view the computers related to that item.

  4. Click the Management tab, and then click the Management Commands category.
  5. Click Start Session under Remote Assist.
    Note: 

    A Jamf Remote Assist session will not start if the end user's computer is locked.

The Jamf Remote Assist session window opens in a new web browser tab. After the administrator ends the Jamf Remote Assist session by closing the web browser, a summary window displays on the end user's screen stating that the session is over and providing the session duration time.

https://learn.jamf.com/bundle/jamf-pro-documentation-current/page/Starting_a_Jamf_Remote_Assist_Session.html