Instruction for Transferring Directly to a User's VM

There are times when a caller may want to speak to someone but the person is unavailable and the user would like to leave a voicemail message.  You can send the caller directly to the intended person's voicemail with the steps below.

While on phone with a caller take these steps:

  • On the phone screen, press the "More" button repeatedly until it displays an option named "T2VM", which stands for "transfer to voice mail"
  • Press "T2VM"
  • Type the person's extention you want to transfer the caller to
  • Press the "Enter" button on the phone screen
  • Hang up

The user will be sent directly to the user's voice mail.